(SENIOR*) PROJECT MANAGER CX / CUSTOMER EXPERIENCE (M/F/D)

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Germany | Remote
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Online-Marketing

Picanova is a global market leader for customizable wall and home decoration. In our 5 factories in the USA, Germany, Poland, and Latvia we manufacture up to 500.000 individualized products daily and serve millions of private and business customers all over the world

We are proud of our digital DNA, our large footprint in retail, our sustainable business model and our ecofriendly manufacturing. We highly value diversity and are an equal opportunity workplace. Our 1.000+ employees are proud to bring happiness to our clients through our broad product portfolio of fully customizable items.

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Your role:

  • Strategic analysis and improvement of the entire customer journey
  • Derivation of suitable measures based on customer feedback
  • Independent conception of projects and implementation with various stakeholders
  • Development of strategies and concepts to perfect customer communication
  • Independent market and trend research and derivation of suitable measures
  • Further versatile tasks like conception of surveys, test orders, formulation of AB tests

Your skills & experience:

  • Completed degree, ideally with a focus on marketing / psychology or comparable qualification
  • Profound professional experience in the areas of marketing and/or customer experience
  • Experience in e-commerce is an advantage, ideally with agile working (Jira & Scrum)
  • Ideally (technical) experience with common customer feedback tools
  • Good skills in creating presentations to management
  • hands-on, focused, structured and strong organizational skills
  • Fluent language skills in German and English

The way we work & what can you expect from us:

  • Your home is your office? Fine with us! If you want to meet other colleagues – come to our cozy offices in Cologne, Riga, Miami, Phoenix, Chișinău or Szcezcin
  • We think big and act fast. We enable our employees to grow and improve their professional skills.
  • We like to be performance-driven and efficient, but we also know how to relax together – the most fun parties and team events are an important part of our way of working.
  • We have a selection of other location-specific corporate benefits to support your well-being like We have a selection of other location-specific corporate benefits to support your well-being like (insurance, voucher program with over 250 partners, free lunch and a meal allowance)

(*The above used term "Senior" does explicitly not refer to age or juvenility of the applicant but to his/her experience and level of knowledge in the respective range of activity.)

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