One team. Millions of happy customers worldwide.
Picanova is the global market leader* for customizable wall and home decoration. In our 5 factories in USA, Germany, Poland and Latvia we manufacture up to 500.000 products daily, each one individually tailored to the specifications of our customers. We ship to over 170 countries and sell via 30 in-house online stores which are fueled by cutting edge technology and world class marketing.
(*Lexikon der deutschen Weltmarktführer)
We want to remain the best - therefore, we need the best! We are currently looking for a:
TRAINEE Customer experience (M/f/D)
Full-time position, available immediately
Supporting the project manager in meeting customer needs and ideas, along with the implementation of coomon goals
Involvement in the conceptualisation of new projects
Close cooperation with teams in multiple departments - Marketing, CRM, Customer Service and Production
Independent work on benchmarks and online shop checks, presentation of final results to the team
- Optimising existing tools such as chatbots and FAQs, along with performing tests on our websites
- Establishing creative optimisation approaches based on customer feedback
Support in the areas of text production and proofreading
A degree in Business Administration or similar subject, ideally focussed on service provision and customer orientation
Self-starter, creative outlook and a strong understanding of the customer's perspective
Quick learner with good organisational skills and an independent work ethic
- Must have good text writing skills and perfect spelling
Excellent analysis skills and the ability to process data independently
Good working knowledge of commonly used programmes such as Microsoft Word and Google Docs
- Very good German and English knowledge in spoken and written, further language skills advantageous
WHAT WE OFFER
- A job in an international, owner-managed company in the heart of Cologne
Pleasant work atmosphere with a motivated team
- Rapid transfer of responsibility
Unlimited coffee, tea, water and fruit
Have we sparked your interest? Send us your application with a possible start date.
Please use our online application form to send your documents. Thank you!