CRM & OMNI-CHANNEL MANAGER (M/F/D)

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Germany | Remote
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E-Commerce

Picanova is a global market leader for customizable wall and home decoration. In our 5 factories in the USA, Germany, Poland, and Latvia we manufacture up to 500.000 individualized products daily and serve millions of private and business customers all over the world

We are proud of our digital DNA, our large footprint in retail, our sustainable business model and our ecofriendly manufacturing. We highly value diversity and are an equal opportunity workplace. Our 1.000+ employees are proud to bring happiness to our clients through our broad product portfolio of fully customizable items.

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Your role:

  • Manage customer base for our German market: analyze customer lifecycle, behavior and create CRM strategies to increase customer lifetime value
  • Implement new campaigns for different target groups
  • Analyze customer data to understand our customers better and building segments
  • Build Omni-Channel campaigns and cross-link to different applications
  • Innovation driver for other markets by launching top-notch prototype marketing campaigns
  • Work closely together with CRM-Manager and Newsletter Design Manager in the German market
  • Create and update documentation of results, workflows and processes and present best practices

Your skills & experience:

  • Applicants should have successfully completed a higher course in economics with Marketing background, a comparable qualification or career changer
  • First experience in the field of e-mail marketing
  • 2-3 years of professional experience in CRM business, Newsletter- Online Marketing
  • Good Knowledge of CRM / Newsletter Tools with Omni-Channel functionalities (preferred Emarsys)
  • Excellent analytical skills paired with a hands-on attitude, experiences of using data mining scores would be a plus
  • Very good written and spoken German and English skills, other languages would be a plus

The way we work & what can you expect from us:

  • Your home is your office? Fine with us! If you want to meet other colleagues – come to our cozy offices in Cologne, Riga, Miami, Phoenix, Chișinău or Szcezcin
  • We think big and act fast. We enable our employees to grow and improve their professional skills.
  • We like to be performance-driven and efficient, but we also know how to relax together – the most fun parties and team events are an important part of our way of working.
  • We have a selection of other location-specific corporate benefits to support your well-being like (insurance, voucher program with over 250 partners, free lunch and a meal allowance)
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